The short answer
Ask every tiler the same ten questions in writing, then compare the answers side by side. The answers that matter most are who does the waterproofing, what is included in the price and how the deposit works.
The ten questions
Send these with your brief so every tiler answers the same thing.
- What exactly is included: removal, prep, tiles, adhesive, grout and trims?
- Who does the waterproofing, and who certifies it?
- Do I supply the tiles, or do you?
- What tile layout and size are you pricing?
- What is the start date and how many days will it take?
- What happens if you find a problem under the old tiles?
- How are changes priced and approved?
- What deposit do you need, and what is the payment schedule?
- Can I see your insurance certificate and photos of recent work?
- Who do I call if something is wrong after you finish?
How to use the answers
Put each tiler's answers in one table. A price that looks low is often missing waterproofing, removal or tiles. Our guide on comparing quotes shows how to line quotes up.
Common questions
Should a tiler supply the tiles?
Either can work. Agree in writing who buys them, who pays for extras and who is responsible if the tiles are wrong.
Sources
- Consumer Affairs Victoria: getting quotes, checked 11 November 2026