The short answer
Follow up once to check they got the quote, once to offer help, and once to close the loop politely. Each message should give the customer something, not just ask for an answer.
Why quotes go quiet
Most customers are not saying no. They are comparing at least three quotes, as regulators tell them to, and busy with the rest of their life. A short, helpful follow up keeps you in the running.
A three message routine
Keep every message short and easy to answer:
- Same day: Thanks for having me out. I have sent the quote through. Let me know if anything is unclear.
- A few days later: Just checking the quote came through okay. Happy to adjust the scope if that helps with the budget.
- About a week after that: No worries if you have gone another way. If the job is still on, I can pencil in a start date once you are ready.
Give them something each time
Offer a start date, a quick answer to a question you heard on site, or a note about what is included. Each message should make saying yes easier.
Know when to stop
After the third message, leave it. Do not chase. If they come back in a month, you will be the tradie who was professional about it.
Common questions
How often should I follow up a quote?
Three short messages is enough: the same day, a few days later and about a week after that. Then leave it.
Should I phone or message?
Use whichever the customer used to contact you. Text is easy to answer and is less pushy.
What if they say my price is too high?
Offer to adjust the scope, or explain what the cheaper quote leaves out. Avoid cutting the price for the same work.
Sources
- Consumer Affairs Victoria: getting quotes, checked 11 November 2026